Designing Environmental Sustainability Programs using Process Design for Six Sigma

Environmental Sustainability is in the best interest of the Global Economy and Global Corporate Citizenship.  More and more companies are global in nature especially when you consider their supply chains and the total life cycle of their goods and services.  Environmental consciousness is increasing in importance and a key for competing in the global economy.

Customizing your company’s approach to defining and applying environmental best practices requires a systematic approach for process design.  Process Design for Six Sigma (DFSS) follows a five phased approach, namely Define, Measure, Analyze, Design, and Validate (DMADV).

The Define Phase is the Development Project Definition.  In this phase the scope, or depth and breadth, of the Environmental Sustainability Program is defined.  Here is where the resources are committed to the project, the project is planned, and the review points with specific deliverables are defined.

The Measure Phase is Requirements Definition.  In this phase the Voice of the Customer (VOC) is captured which in turn is translated in the requirements for the Environmental Sustainability Program.  The VOC comprises your suppliers, your company, your customers, and the countries where you conduct business.  This comprehensive view of the VOC requirements drives the right sizing of the program.  A Functional Model of what Environmental Sustainability has to accomplish and provide is aligned and prioritized using the VOC.  At this stage requirements are fully defined
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The Analyze Phase is better described as the Conceptual Design.  What must be accomplished to meet the VOC has been documented with the prioritized functional model.  To meet the functional requirements processes are designed at the conceptual level using the SIPOC (Suppliers, Inputs, Process Steps, Outputs, and Customers) Process Mapping method.  In this method only five process steps are addressed which keeps the maps at a high level.  Information System requirements are defined to support each SIPOC Process that has been designed.  Performance Metrics are also defined.  Estimates of cycle frequency, cycle time, and staffing for each SIPOC all also determined.  Organizational requirements are conceptualized as well.

The Design Phase is Detailed Design.  The conceptual designs are now converted into detailed process maps.  This is the future state design of the Environmental Sustainability Program’s processes for execution.  Pilot testing takes place at this stage along with finalizing organizational requirements.  Work instructions, procedures, and policies are documented for efficient execution of the processes that will drive the Environmental Sustainability Program.

The Validate Phase is the final phase of DMADV.  In this phase the new processes go through final testing and debugging of support systems, validation of performance metrics, and implementation on a full scale.

Process Design for Six Sigma is the structured approach for any organization to determine just what Environmental Sustainability means for them.  Process DFSS guides the development of the processes that will meet your Environmental Sustainability goals and objectives.

Supply Chain Optimization by applying Lean and Six Sigma

A company’s supply chain is its lifeblood.  The opportunities for improvement and change are numerous once identified.  To dramatically improve the speed, flexibility, and cost of the supply chain requires a structured and systematic approach.  Our proven approach follows the DMAIC Six Sigma operations improvement process, integrates Lean principles, and includes the DMADV Design for Six Sigma process as well.
The following outline describes at a high level how to achieve Supply Chain Continuous Improvement.

1. Mobilize for Improvement and DEFINE the Opportunities
   
   1. Systematically evaluate and select opportunities focusing on tangible improvement
   2. Build and train teams assigned to specific improvement projects
2. MEASURE, Monitor, and Analyze Performance
   
   1. Performance Measurement Indentification
   2. Performance Measurement Tracking
   3. Performance Measurement Monitoring and Analysis
3. ANALYZEand Diagnose the Supply Chain
   
   1. Design of Products and Processes DFSS (Excellence, Assembly, Manufacturability, Installation, Service, and Reliability)
   2. Supply of Raw Materials and Components
   3. Conversion and Production
   4. Fielded Product Reliability and Customer Feedback
4. IMPROVEthe Processes, Products, and Service Delivery
   
   1. Establish and Implement the Required Actions
5. CONTROLthe Processes, Products, and Service Delivery
   
   1. Quality Management System
   2. Monitor the Steady State

Process Predictability Management has applied this process to numerous supply chains with dramatic results.  We can both teach and guide your team to apply these methods to your supply chain.  If you are serious about dramatic and continuous improvement contact us.  We are here to help.

Process Design for Six Sigma Course

The Process Design for Six Sigma Course will teach you the DMADV five phased approach to new process development. The five phases of the DMADV approach are Define, Measure, Analyze, Design, and Validate.

To facilitate the course we follow an actual new process being developed, a Quality Management System, step by step using the Process Design for Six Sigma method. You will see first hand how the deliverables lead to the creation of the new process.

You will be provided a set of tools that can be used to develop a new process following the DFSS, Design for Six Sigma methodology. The course features animations, videos, interactive quizzes, and a final exam. The course takes about 3 hours and 10 minutes of total seat time. No module within the course is longer than 30 minutes. There are 20 modules in this course which includes 6 quizzes and a final exam.

Course Outline

• Introduction
  • Course Outline
  • Introduction and Overview
  • Process DFSS Toolkit Downloads
  • Process DFSS Roadmap Video
  • Introduction Quiz
• Process DFSS Course
  • Define Phase
  • Define Quiz
  • Measure Phase
  • CTQ Tree Video
  • Voice of Customer QFD Video
  • Function Analysis Video
  • Measure Quiz
  • Analyze Phase
  • Analyze Quiz
  • Design Phase
  • Design Quiz
  • Validate Phase
  • Validate Quiz
• Process DFSS Course Wrap Up
  • DMADV Deliverables Review
  • Final Exam

This course is priced at $200. A bargain for learning how to develop new processes that will meet and exceed customer requirements. Register Today!

Process Design for Six Sigma (DFSS)

Designing a new process, or dramatically improving an existing one, is handled best by following a structured process. Design for Six Sigma (DFSS) has a five phase development process with the DMADV acronym. This acronym stands for Define, Measure, Analyze, Design, and Validate, but what does it actually mean with regard to a development project?

The Define Phase is best described as the Development Project Definition. Where the keys to success are:

• Development Project Charter


• Business Case


• Deliverables based Project Plan with defined gate review requirements


• Risk management plan based upon FMEA results


• Organizational change management plan

The Measure Phase is best described as the Requirements Definition. Where the keys to success are:

• Voice of the Customer Requirements that include internal and external customers and suppliers to the process


• Functional requirements for the process to mitigate risks


• QFD analysis to prioritize VOC requirements and Functional Requirements


• Staffing skill sets based upon functional requirements


• Defined performance metrics (KPMs) and tracking requirements for the process

The Analyze Phase is best described as the Conceptual Design. Where the keys to success are:

• Detailed descriptions of the processes needed to satisfy prioritized functional requirements


• SIPOC process maps for each of the processes and IT supporting systems


• Roles, responsibilities, and staffing requirements to execute the processes


• Evaluation of process design’s capability to meet KPMs and VOC requirements

The Design Phase is best described as the Detailed Design. Where the keys to success are:

• QFD analysis of Functional Requirements versus Process Components and Systems


• Detailed future state deployment (swim lane) process maps


• Management and Control Plans


• Job descriptions for required staffing


• Pilot test plans for processes and IT supporting systems

The Validate Phase is best described as Test, Validate, and Implement. Where the keys to success are:

• Develop policies, procedures, and work instructions to execute all future state processes
  
• Pilot test future state processes with the policies, procedures, and work instructions
  
• Train process personnel and implement the future state processes on a full scale
  
• Implement the Management and Control Plans
  

Process Design for Six Sigma requires collaboration among the process stakeholders. Often being face to face for the collaborative meetings is not possible from a logistics, or cost standpoint, which is where on-line Webinars provide the solution.

At EducateVirtually.com we provide the facilitation and coaching required for extremely productive Webinars that accelerate the DFSS process. We have found that communication is enhanced and documentation is more complete using internet based meetings. New processes have been developed and implemented in as little as 12 weeks starting from a clean sheet of paper.

For additional information, or to contact us visit EducateVirtually.com

SIPOC, The Key to Process Design for Six Sigma

Designing new processes is a complex task especially if your desire is zero defects. The Design for Six Sigma (DFSS) process is geared toward identifying the failures in the process that must be eliminated. The premise is the new design will mitigate all risks and potential failures because they were identified and then designed out of the process.

The question becomes, “Just how do you do that?” The DFSS process has the acronym of DMADV, which stands for Define, Measure, Analyze, Design, and Validate. Let’s clarify these terms and make them understandable.

• Define: Development Project Definition


• Measure: Requirements Definition


• Analyze: Conceptual Design


• Design: Detailed Design


• Validate: Test, Validate, and Implement

Process DFSS is a development project that should follow the typical development phases as named previously. During the requirements definition phase the voice of the customer and the business are defined. Potential failure modes are identified and the process functions that mitigate the risks are developed.

The tricky transition is coming up with the conceptual design following the completion of the requirements definition. Here is where the SIPOC process mapping method comes into play. SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers.

The conceptual process design is at a high level. To begin, identify who supplies inputs into the process and what those inputs are. Next, where does the process start and where does the process end. The process steps from the beginning to the end are limited to five steps. Then the outputs from each step, 1 thru 5, are defined along with the customers both internal and external who receive those outputs.

The SIPOC process map becomes the conceptual design of the new process. The suppliers who provide inputs into the process are defined. The beginning and ending points are defined. The process outputs and their customers are defined.

The next questions to answer are what volume will flow through the process and how often does the process cycle. These answers lead to the staffing requirements. Information technology solutions are identified at this point as well. The SIPOC process map facilitates timely completion of the new process conceptual design.

At EducateVirtually.com we offer Webinar on Demand to coach and facilitate Process Design for Six Sigma. Visit us today.

Webinar On Demand Provides Live Training and Coaching

Live
Training and Coaching support for your Operations
Improvement projects is available through Webinar On Demand

• Have you run into stumbling blocks in your continuous improvement efforts?


• Is Lean and Six Sigma getting a little confusing?


• Do you want to try some methods and techniques and you aren't quite sure how to apply them?


• Are you having trouble with statistics, minitab statistical
  software, quality function deployment, business case development, or design of experiments?


• These are just a few of the topics that can be covered Live with Webinar On Demand.

If you answered “Yes” to any, or many, of the above questions then EducateVirtually.com can help. We provide Webinar On Demand Live Training and Coaching sessions where
You Pick the Topic and the Schedule.

There is no limit to the number of attendees.

We do limit Webinar On Demand connections to 4 computers.

Visit EducateVirtually.com for Details, Pricing, and Topics Supported

QFD Process Design Roadmap

The task of designing a new process or dramatically improving an existing process can seem overwhelming. Quality Function Deployment, QFD, provides a collaborative tool to guide decision making and trade off evaluations. QFD contrasts “What” the customer wants with “How” the “What” will be satisfied. The Process Design Roadmap assures that the newly designed process will successfully meet customer requirements.

We begin with capturing the Voice of the Customer requirements for the process being designed. Often, the VOC comprises External Customers, Internal Customers, and the suppliers to the process. A series of criteria are applied to collaboratively weight and rank the requirements.

The first QFD matrix defines the functional requirements for the process. Just what is it that the process is supposed to do? Each function is then evaluated for its relationship to the delivery of each customer requirement. They are scored only where relationships exist. The outcome is the list of prioritized functions that drive meeting VOC requirements.

The second QFD matrix designs the process. To meet the functional requirements we need processes and IT support systems. These are input into the QFD and compared against the prioritized list of functions. We then assess if our process design can deliver the functions that will satisfy the Voice of the Customer. During this iterative QFD analysis the outcome is the new process design, with a ranking of processes and systems that are critical to success.

The last QFD matrix designs the organization that is required to run the processes. Roles, responsibilities, skill sets, structure, and staffing are determined.

The results from the QFD roadmap are:

• A comprehensive design of the processes and IT support systems


• A completed organization design that will manage and execute the processes


• And it all ties back to the Voice of the Customer Requirements

That’s the Quality Function Deployment Process Design Roadmap click here to Take the Free Nano Course

At educatevirtually.com we offer e-learning, on demand webinars, and on site training, coaching, and facilitation to support your operations improvement needs.

Contact us for training, coaching, or facilitation support at EducateVirtually.com