Process Design for Six Sigma Course

The Process Design for Six Sigma Course will teach you the DMADV five phased approach to new process development. The five phases of the DMADV approach are Define, Measure, Analyze, Design, and Validate.

To facilitate the course we follow an actual new process being developed, a Quality Management System, step by step using the Process Design for Six Sigma method. You will see first hand how the deliverables lead to the creation of the new process.

You will be provided a set of tools that can be used to develop a new process following the DFSS, Design for Six Sigma methodology. The course features animations, videos, interactive quizzes, and a final exam. The course takes about 3 hours and 10 minutes of total seat time. No module within the course is longer than 30 minutes. There are 20 modules in this course which includes 6 quizzes and a final exam.

Course Outline

• Introduction
  • Course Outline
  • Introduction and Overview
  • Process DFSS Toolkit Downloads
  • Process DFSS Roadmap Video
  • Introduction Quiz
• Process DFSS Course
  • Define Phase
  • Define Quiz
  • Measure Phase
  • CTQ Tree Video
  • Voice of Customer QFD Video
  • Function Analysis Video
  • Measure Quiz
  • Analyze Phase
  • Analyze Quiz
  • Design Phase
  • Design Quiz
  • Validate Phase
  • Validate Quiz
• Process DFSS Course Wrap Up
  • DMADV Deliverables Review
  • Final Exam

This course is priced at $200. A bargain for learning how to develop new processes that will meet and exceed customer requirements. Register Today!

Process Design for Six Sigma (DFSS)

Designing a new process, or dramatically improving an existing one, is handled best by following a structured process. Design for Six Sigma (DFSS) has a five phase development process with the DMADV acronym. This acronym stands for Define, Measure, Analyze, Design, and Validate, but what does it actually mean with regard to a development project?

The Define Phase is best described as the Development Project Definition. Where the keys to success are:

• Development Project Charter


• Business Case


• Deliverables based Project Plan with defined gate review requirements


• Risk management plan based upon FMEA results


• Organizational change management plan

The Measure Phase is best described as the Requirements Definition. Where the keys to success are:

• Voice of the Customer Requirements that include internal and external customers and suppliers to the process


• Functional requirements for the process to mitigate risks


• QFD analysis to prioritize VOC requirements and Functional Requirements


• Staffing skill sets based upon functional requirements


• Defined performance metrics (KPMs) and tracking requirements for the process

The Analyze Phase is best described as the Conceptual Design. Where the keys to success are:

• Detailed descriptions of the processes needed to satisfy prioritized functional requirements


• SIPOC process maps for each of the processes and IT supporting systems


• Roles, responsibilities, and staffing requirements to execute the processes


• Evaluation of process design’s capability to meet KPMs and VOC requirements

The Design Phase is best described as the Detailed Design. Where the keys to success are:

• QFD analysis of Functional Requirements versus Process Components and Systems


• Detailed future state deployment (swim lane) process maps


• Management and Control Plans


• Job descriptions for required staffing


• Pilot test plans for processes and IT supporting systems

The Validate Phase is best described as Test, Validate, and Implement. Where the keys to success are:

• Develop policies, procedures, and work instructions to execute all future state processes
  
• Pilot test future state processes with the policies, procedures, and work instructions
  
• Train process personnel and implement the future state processes on a full scale
  
• Implement the Management and Control Plans
  

Process Design for Six Sigma requires collaboration among the process stakeholders. Often being face to face for the collaborative meetings is not possible from a logistics, or cost standpoint, which is where on-line Webinars provide the solution.

At EducateVirtually.com we provide the facilitation and coaching required for extremely productive Webinars that accelerate the DFSS process. We have found that communication is enhanced and documentation is more complete using internet based meetings. New processes have been developed and implemented in as little as 12 weeks starting from a clean sheet of paper.

For additional information, or to contact us visit EducateVirtually.com

SIPOC, The Key to Process Design for Six Sigma

Designing new processes is a complex task especially if your desire is zero defects. The Design for Six Sigma (DFSS) process is geared toward identifying the failures in the process that must be eliminated. The premise is the new design will mitigate all risks and potential failures because they were identified and then designed out of the process.

The question becomes, “Just how do you do that?” The DFSS process has the acronym of DMADV, which stands for Define, Measure, Analyze, Design, and Validate. Let’s clarify these terms and make them understandable.

• Define: Development Project Definition


• Measure: Requirements Definition


• Analyze: Conceptual Design


• Design: Detailed Design


• Validate: Test, Validate, and Implement

Process DFSS is a development project that should follow the typical development phases as named previously. During the requirements definition phase the voice of the customer and the business are defined. Potential failure modes are identified and the process functions that mitigate the risks are developed.

The tricky transition is coming up with the conceptual design following the completion of the requirements definition. Here is where the SIPOC process mapping method comes into play. SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers.

The conceptual process design is at a high level. To begin, identify who supplies inputs into the process and what those inputs are. Next, where does the process start and where does the process end. The process steps from the beginning to the end are limited to five steps. Then the outputs from each step, 1 thru 5, are defined along with the customers both internal and external who receive those outputs.

The SIPOC process map becomes the conceptual design of the new process. The suppliers who provide inputs into the process are defined. The beginning and ending points are defined. The process outputs and their customers are defined.

The next questions to answer are what volume will flow through the process and how often does the process cycle. These answers lead to the staffing requirements. Information technology solutions are identified at this point as well. The SIPOC process map facilitates timely completion of the new process conceptual design.

At EducateVirtually.com we offer Webinar on Demand to coach and facilitate Process Design for Six Sigma. Visit us today.

QFD Process Design Roadmap

The task of designing a new process or dramatically improving an existing process can seem overwhelming. Quality Function Deployment, QFD, provides a collaborative tool to guide decision making and trade off evaluations. QFD contrasts “What” the customer wants with “How” the “What” will be satisfied. The Process Design Roadmap assures that the newly designed process will successfully meet customer requirements.

We begin with capturing the Voice of the Customer requirements for the process being designed. Often, the VOC comprises External Customers, Internal Customers, and the suppliers to the process. A series of criteria are applied to collaboratively weight and rank the requirements.

The first QFD matrix defines the functional requirements for the process. Just what is it that the process is supposed to do? Each function is then evaluated for its relationship to the delivery of each customer requirement. They are scored only where relationships exist. The outcome is the list of prioritized functions that drive meeting VOC requirements.

The second QFD matrix designs the process. To meet the functional requirements we need processes and IT support systems. These are input into the QFD and compared against the prioritized list of functions. We then assess if our process design can deliver the functions that will satisfy the Voice of the Customer. During this iterative QFD analysis the outcome is the new process design, with a ranking of processes and systems that are critical to success.

The last QFD matrix designs the organization that is required to run the processes. Roles, responsibilities, skill sets, structure, and staffing are determined.

The results from the QFD roadmap are:

• A comprehensive design of the processes and IT support systems


• A completed organization design that will manage and execute the processes


• And it all ties back to the Voice of the Customer Requirements

That’s the Quality Function Deployment Process Design Roadmap click here to Take the Free Nano Course

At educatevirtually.com we offer e-learning, on demand webinars, and on site training, coaching, and facilitation to support your operations improvement needs.

Contact us for training, coaching, or facilitation support at EducateVirtually.com